Terms of Service

1. Acceptance of Terms

By accessing or using BloxUp's services, you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not use our services.

2. Description of Services

BloxUp provides account recovery assistance for Roblox accounts. Our services include:

• Ban appeal assistance and consulting
• Account recovery support
• Compromised account restoration guidance
• Educational resources about account security

We are not affiliated with Roblox Corporation. Final account decisions always rest with Roblox's moderation team.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your case
• Not use our services for fraudulent or illegal purposes
• Not submit appeals for accounts you don't own
• Cooperate with our team and provide requested information promptly
• Follow all Roblox Terms of Service

4. Service Limitations

Our services have certain limitations:

• We cannot guarantee account recovery as final decisions are made by Roblox
• Terminated accounts have lower success rates depending on violation severity
• We reserve the right to refuse service for any reason
• Our success rates are based on accurate information from clients

5. Payments & Refunds

All services require payment upfront. Our refund policy includes:

• No refunds after work has commenced on your case
• Refunds may be issued if we determine we cannot help before starting
• Duplicate charges will be refunded immediately
• Refund requests must be made within 24 hours if no work has started

See our Refund Policy for complete details.

6. Prohibited Conduct

You may not:

• Use our services to harass others or submit false reports
• Attempt to compromise other users' accounts
• Reverse engineer or misuse our website
• Share or resell our services without permission
• Use automated systems to access our services

7. Intellectual Property

All content on our website and materials we provide are our property or licensed to us. You may not:

• Copy, modify, or distribute our materials without permission
• Use our branding or trademarks without authorization
• Scrape or collect content from our website

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for services
• We make no warranties about the success rate of our services
• We are not responsible for Roblox's final decisions on accounts

9. Termination

We may terminate or suspend your access to our services:

• For violations of these terms
• For fraudulent or abusive behavior
• If required by law
• For any reason with 30 days notice

10. Changes to Terms

We may modify these terms at any time. Continued use of our services constitutes acceptance of the updated terms.

We will notify users of significant changes through our website or email.

11. Governing Law

These terms are governed by the laws of [Your Country/State] without regard to conflict of law principles.

12. Contact Information

For questions about these terms, please contact us at:

Email: legal@bloxup.com

Support: support@bloxup.com