Privacy Policy

1. Information We Collect

To provide our services, we may collect the following types of information:

• Personal Information: Name, email address, contact details when you create an account or make a purchase
• Account Information: Roblox username, account details necessary for recovery services
• Transaction Data: Payment information, purchase history, subscription details
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Emails, chat logs, support tickets, and other correspondence

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our account recovery services
• To process transactions and send order confirmations
• To communicate with you about your case status and updates
• To improve our services and develop new features
• To prevent fraud and enhance security
• To comply with legal obligations and enforce our terms
• For customer support and to respond to inquiries

3. Data Protection & Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers with restricted access
• Regular security audits and vulnerability testing
• Employee training on data protection
• Two-factor authentication for administrative access

While we take reasonable precautions, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in our operations (payment processors, hosting providers)
• Legal authorities when required by law or to protect our rights
• Professional advisors (lawyers, accountants) when necessary
• In connection with a business transfer (merger, acquisition)

We require all third parties to respect your privacy and only process data for specified purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences and settings
• Analyze site traffic and usage patterns
• Improve website functionality
• Personalize content and ads

You can control cookies through your browser settings, but disabling them may affect site functionality.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your data:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data under certain circumstances
• Object to or restrict processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@bloxup.com.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we become aware that we have collected personal information from a child under 13 without proper consent, we will take steps to delete that information.

8. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.